How can I place an order?After creating your membership or logging into your account on our website, you can start shopping right away. You can search for products of interest, create lists with your favorite items, and add the products you like to your cart after selecting options such as color, size, and set preferences. Complete your shopping by filling in the delivery and payment details.Can I shop from anywhere in Turkey?You can visit pasabahce.com and shop from anywhere in Turkey. Delivery is available to all provinces across the country.

Can I send a gift via pasabahce.com?Yes, the payment page allows you to differentiate between the delivery and billing addresses. You can enter the address where you want the gift to be sent as the delivery address. The product will then be delivered to the specified address as a gift.Can the products I purchase from pasabahce.com be gift-wrapped?Yes, during checkout, you can select the gift wrap option for each item on the My Cart page. Your products will then be delivered gift-wrapped. After selecting the gift wrap option, you can also add a gift note in the designated field and save it.

Purchasing and Payment

How do I make a payment?After adding the products you wish to purchase to your cart, click the Confirm Cart button. You can then enter a new delivery address or select an existing one. On the payment page, choose your preferred payment method and complete the process.What are my payment options?You can complete your payment using one of the following methods:Credit CardPayments for orders placed on pasabahcem.com can be made online using credit cards from all banks.

Is it safe to shop on pasabahce.com?Yes, shopping on pasabahcemagazalari.com is secure. Credit card transactions are processed using the 3D Secure system. Payments are completed by redirecting you to your bank’s website, where you confirm the transaction using your card’s password. Paşabahçe Mağazaları does not store your credit card information on its servers. All card details are processed directly by the respective banks. The information you enter is securely transmitted to the bank using an SSL security protocol certificate.Are my personal details safe on pasabahce.com?Yes, your personal information is secure. The identity details you provide during membership registration and shopping are stored in accordance with the Membership Agreement. Paşabahçe Mağazaları processes personal data as outlined in the Personal Data Protection Statement and takes all necessary technical and administrative measures to ensure the security of processed data.

Can I request a corporate invoice for my order?Yes, you can request a corporate invoice during your purchase. After entering your address in the Add New Address section during checkout, select the Corporate option and provide the required details, including your company name, tax number, and tax office.

Important Notice:Due to current circumstances, shipments to the UAE, the United States, and Kuwait are temporarily unavailableDelivery TimeOrders within Istanbul are delivered within 3 business days, while orders outside Istanbul are delivered within a maximum of 5 business days. We do not deliver to Cyprus.What Should I Pay Attention to During the Delivery Process?Orders placed over the weekend are processed starting Monday. If the recipient is not present at the address specified in the system during the delivery process, the courier will leave a visit note. If the customer does not contact within 2 days after the notice is left, the package will be returned to the sender.Due to occupational health and safety reasons, orders up to 30 kg are delivered to the door. Orders over 30 kg can be delivered to the building entrance.Orders up to 30 kg are delivered to Istanbul - Adalar district on the delivery days of our contracted courier company.Courier companies do not deliver to residential areas far from district centers. Before placing an order, it is important to check whether the relevant courier company delivers to the area where the product will be delivered to ensure that the product can be delivered to your address.Once the product is received, it is considered that the courier company has made the delivery without any issues. Therefore, when your order reaches you, please check the product package while the courier is present. If your package is incomplete or incorrect, ask the courier to prepare a report and inform our customer service about the situation.

Which Courier Company Will Deliver My Order?The products you purchase from pasabahce.com will be delivered by our contracted courier company, Aras Kargo.What Should I Do If My Order Cannot Be Delivered by Aras Kargo?The estimated delivery time for the address you specify is 1 business day within Istanbul and 1 to 4 business days outside Istanbul. If you are not at the address on the delivery day, a notice will be left at your door by the courier company, and your package will be delivered to the courier company's distribution office. If the package is not collected from the distribution office within 3 business days, it will be returned to the pasabahcemagazalari.com warehouse. For products returned to the warehouse, Paşabahçe Stores will contact you to make the necessary arrangements and resend the package. If you cannot be reached, your order will be canceled, and the payment will be refunded in the same manner you paid.What Should I Pay Attention to During the Delivery?When the package is delivered to you, if there is any crushing, deformation, wetness, or any condition that may damage the product, please open the package with the courier and check the condition of your products. If you see any damage to the products, do not accept the delivery and ask the courier to prepare a report. The products with a report will be sent back to pasabahce.com by the courier company, and we will replace the products.

How Can I Track My Order?Customers who are members can easily track all their orders under the "My Account" section.For orders placed without a membership, you can track your order using the order number shared with you on the Order Confirmation screen and sent to your email. Enter this order number in the Order Tracking section at the bottom of our homepage.If you do not receive an email confirming your order, you can report the issue by:Calling 0850 222 1935, orSending an email to musterihizmetleri@pasabahce.com.

Can I Cancel the Order I Placed on Paşabahçe Mağazaları.com?If your order has not yet been handed over to the courier, you can cancel it from the "My Account > My Orders" page or through the "Non-Member Order Tracking" link.You can also send your request via email to musterihizmetleri@pasabahce.com or call the Paşabahçe Stores Customer Relations Line at 0850 222 1935 between 09:00-18:00, 7 days a week. The amount you paid will be refunded to your credit card or deposited into your bank account within 10 days.

How Do Return Processes Work?You have the right to return (withdraw) the product within 14 days from the delivery.To initiate the return process for the product you purchased, you can create a return request under the "My Account - My Orders" menu. With the free return code generated, you can return your product from any Aras Kargo branch.Once your product is received by our warehouse, its packaging, accessories, and invoice will be checked. If the return process is approved, the "product price" will be refunded to you.If your return does not comply with the return conditions, the product will be sent back to your address by courier. The general return conditions are listed below.Payment Method "Credit Card":Your refund will be reflected in your account within 3 business days. The time it takes for the refund to appear in your account may vary depending on bank processes. You can track your refunds by contacting your bank.

Return ConditionsReturns must be made with the original box or packaging. The product must be undamaged and sent with all accessories, certificates, and copies of the invoice. Returns of products with damaged or altered original packaging are not accepted.You must send the original invoice (all copies) with the product you wish to return.How Can I Report Missing Items and Parts?If any of the accessories or parts that should be included in the package are missing, or if a different product from what you ordered was sent, you can contact our Customer Service.Customer ServicePhone: 0850 222 1935Email: musterihizmetleri@pasabahce.com

How Can I Earn KULÜP Points?With the KULÜP Card, you earn 5% points on all your purchases made with cash or credit card in a single transaction at pasabahcemagazalari.com and Paşabahçe Stores. Points cannot be earned on corporate invoiced transactions.How Can I Use My KULÜP Points?You can use your KULÜP Card Points for all your purchases at Paşabahçe Stores.What Is the Value of 1 KULÜP Point?Each point accumulated on the KULÜP Card is worth 1 TL. Paşabahçe Stores Inc. reserves the right to change the value of points in the future.

Your order will be shipped within 3 business days and will be delivered to you within 7-12 business days.

Customs fees that may arise in the delivery country can vary according to customs policies. Paşabahçe Stores cannot predict whether these fees will be applied or how much they will be; therefore, such costs must be borne by you if they arise.

It is possible to return your order within 14 days after delivery. If your order is defective or incorrect, you can contact Customer Service (musterihizmetleri@pasabahce.com) to initiate your return process.

You can not gain KULÜP points in global orders.

Store Pickup is a system that allows you to collect your order from your preferred Paşabahçe Stores location. When placing your order, simply select your desired store as the delivery address.

When Can I Collect My Order?Once your order is placed, the relevant store will start preparing it. You can collect your order on the same day based on the notification you receive when the store has prepared your order.

You can return your orders placed on our website at any Paşabahçe Store. You can make your return within 14 days after placing your order.Your refund will be processed within 7 business days from the day we receive your return, using the payment method you selected when placing your order.

Paşabahçe

Q: Personal Information

What are the required fields for membership?The required fields for membership are: first name, last name, email address, mobile phone number, and a password to log in to the system.When completing your purchase, you must approve the Membership and Personal Data Protection Information Notice at the bottom of the form where you provide the requested information. Additionally, you need to consent to communication permissions to stay informed about periodic campaigns, product promotions, and special offers.How can I update my user information?If you wish to update your information, you can go to the My Account section and access User Information to make changes to your contact permissions.How can I change my communication permissions?To make changes to your communication permissions, go to the My Account section and access User Information to update your preferences.

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Frequently Asked Questions

Membership

Why should I become a member? Can I shop without registering?

You can shop as a guest without registering. However, by becoming a member, you can track your orders through the system, stay informed about our special offers, and receive necessary status updates regarding your order.

I forgot my password. How can I reset it?

You can click on the "Forgot Password" button and create a new password by following the "password reset" link sent to your registered email address.

Personal Information

What are the required fields for membership?

The required fields for membership are: first name, last name, email address, mobile phone number, and a password to log in to the system.

When completing your purchase, you must approve the Membership and Personal Data Protection Information Notice at the bottom of the form where you provide the requested information. Additionally, you need to consent to communication permissions to stay informed about periodic campaigns, product promotions, and special offers.

How can I update my user information?

If you wish to update your information, you can go to the My Account section and access User Information to make changes to your contact permissions.

How can I change my communication permissions?

To make changes to your communication permissions, go to the My Account section and access User Information to update your preferences.

Couldn't Find Answers to Your Questions?

You can contact us via email, phone, or SMS, or you can fill out the form on the right and send it to us.

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